Privacy Policy

Privacy Policy — Hi-Tec Oils Pty Ltd

ABN: 28 053 837 362
Last updated: 27/11/2025

1. Introduction

Hi-Tec Oils Pty Ltd (“Hi-Tec Oils”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. Our business is bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APP). Our business is an APP entity as defined in s 6(1) of the Act. 

 This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, submitting an enquiry, signing up for updates, or requesting a quote, you consent to the practices described in this policy.

2. Information We Collect

We collect and hold personal information relating to our customers and to other people and entities associated with our customers as may be provided or disclosed to us in the course of business

Information you provide directly

• Name, email address, phone number
• Company name, job title
• Business or delivery address
• Product enquiries, quote requests, message content
• Newsletter subscription details
• Feedback, reviews, or survey responses

Information collected automatically

• IP address
• Device type, browser type
• Pages viewed, time spent, referring site
• Cookie and analytics data

Information from tools and integrations

• Rego lookup (via Lubesearch): vehicle registration number and associated vehicle details
• Campaign Monitor: newsletter subscription data (opt-in only)
• Microsoft Clarity: heatmap and behavioural data
• Google Analytics / GA4: site usage and performance data
• Cloudflare: traffic filtering, security, caching data

3. How We Collect Information

We collect information through:

• Quote request forms
• Contact forms (Contact Form 7, WPForms)
• Newsletter sign-ups
• Rego lookup (Lubesearch)
• Cookies and tracking technologies
• Offline interactions (events, tradeshow signups, customer support, phone/email enquiries)

4. Why We Use Your Information

We use personal information for the following purposes:

• To provide product information, technical support, and tailored recommendations
• To process quote requests and respond to enquiries
• To manage and improve our website, products, and user experience
• To send newsletters, updates, and marketing communications (only if you opt-in)
• To analyze website usage and behaviour for continuous improvement
• To protect website security and prevent abuse
• To comply with legal, regulatory, or contractual obligations

You may opt out of marketing emails at any time via the unsubscribe link.

5. Data Retention

• Contact form enquiries: retained for 36 months
• Quote requests: retained for 36 months
• Newsletter subscription data: retained until you unsubscribe
• Analytics data (Google Analytics / GA4): retained for up to 14 months according to GA4 settings
• Rego lookup logs: maintained by the third-party provider (Infomedia / Lubesearch) — we do not store full lookup logs on our site

6. Disclosure of Personal Information

We may share your personal information with trusted third parties such as:

• Hosting, IT and cloud providers
• Cloudflare (for security and performance)
• Campaign Monitor (for email marketing)
• Google Analytics / GA4, Microsoft Clarity (for analytics and behaviour data)
• Freight or delivery partners (if applicable)
• Customer service, sales or technical support contractors
• Legal or regulatory authorities, if required by law

We do not sell your personal information to third parties.

7. Cookies and Tracking Technologies

We use cookies and tracking tools (Google Analytics, Microsoft Clarity, Cloudflare) to improve site functionality, analyze site usage, remember user preferences, and enhance security. You can disable or manage cookies via your browser settings — note that disabling cookies may affect site performance or functionality.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information, including secure servers, firewalls, restricted access, encrypted data transmission (where applicable), and regular monitoring and updates.

9. Access, Correction, Deletion

You have the right to request access to, correction of, or deletion of your personal information (within legal constraints). To submit a request, contact us using the details below.

10. Overseas Storage & Processing

Your data may be stored or processed outside Australia (depending on third-party providers). We ensure that any overseas storage/compliance meets privacy standards comparable to the APPs.

11. External Links

Our website may contain links to external websites. Hi-Tec Oils is not responsible for the content or privacy practices of external sites or third-party services.

12. Accessibility

We aim to make our website accessible to all users. If you experience any issues accessing content, contact us — we will take reasonable steps to improve accessibility.

13. Age Restriction

This website is not intended for users under the age of 16. We do not knowingly collect personal data from minors.

14. Data Breaches

15. What is an eligible data breach?

An eligible data breach, defined in s 26WE(2) of the Act, is when: 

(a) both of the following conditions are satisfied: 

(i) there is unauthorised access to, or unauthorised disclosure of, the information;

(ii) a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or 

(b) the information is lost in circumstances where: 

(i) unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and

(ii) assuming that unauthorised access to, or unauthorised disclosure of, the information were to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates;… 

16. If there is a suspicion of a breach

If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 30 days. 

If we believe or have reasonable grounds to believe there has been a breach then a statement will be prepared setting out:

1. the business’s details; 
2. a description of the breach;
3. the kind or kinds of information concerned; and
4. recommendations about the steps that we will take in response to it. 

If practicable, we will advise the contents of the statement to each of the affected customers who may be at risk from the breach. If this is not practicable, we will publish the statement on our website and take other reasonable steps to publicise its contents. Communications with individuals will be via their preferred communication method. 

The statement will be submitted to the Privacy Commissioner.

17. Exception to reporting

Mandatory notification requirements are waived if remedial action can be taken that results in a reasonable person concluding that the access or disclosure is not likely to result in serious harm to any of those individuals.

18. Product Data Sheets & Safety Info

We provide product information, Safety Data Sheets (SDS), and Technical Data Sheets (TDS) for guidance only. It is the user’s responsibility to ensure safe storage, handling, and compliance with applicable laws or regulations.

19. Product Recommendation & Liability Disclaimer

Recommendations from our Rego Lookup tool (Lubesearch) are based on public vehicle data. Hi-Tec Oils provides general guidance only. For mission-critical or safety-sensitive applications, you must request written confirmation from our technical team. We are not liable for incorrect usage, misuse, or any damage arising from product application.

20. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website. We recommend you review it periodically.

21. Contact Information

Hi-Tec Oils Pty Ltd
Address: 17 Long Street, Smithfield, Sydney NSW 2164, Australia
Phone: 1300796009
Email: info@hi-tecoils.com.au

Website: www.hi-tecoils.com.au